Effective Interviewing In ESG Audits
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Module 1: Introduction to Effective Interviewing

1.1 Overview of the Course
1.2 Interviewing in ESG Audits
Example of an informal interview
1.3 Importance of Effective Interviewing
1.4 Introduction to the PEACE Model
1.5 Introducing Techniques Inspired by Psychiatric Interviewing
1.6 Principles of Auditing
1.7 Dos and Donts in Communications During an Interview
1.8 Summary of Module 1
1.9 Practical Exercises for Module 1
Quiz Module 1
Module 2: Preparation and Planning

Introduction to Module 2
2.1.1 Gathering Relevant Information
2.1.2 Understanding the audit scope
2.1.3 Identifying Potential Interviewees
2.1.4 Working with an Interpreter
2.2.1 Define Interview Objectives
2.2.2 Prioritize Topics
2.3. Ethical Considerations in Preparation Step
2.4 Choosing the location for the interview
2.5. Taking notes in audit interviews
2.6 Other Practical Arrangements
2.7 Preparing and Planning for group interviews
2.8 Summary and Conclusion
2.9 Practical Exercises
Quizz - Module 2
Module 3: Engaging and Establishing Rapport

3.1. Importance of Building Rapport
3.2.1 Importance of Active Listening and Empathy
3.2.2. OARS technique
3.3.1 Strategies for creating a supportive environment
3.3.2 Using nonverbal communication
3.3.3 Two selected techniques
3.4.1. Recognizing Cultural Differences
3.4.2 Techniques for adapting in a new culture
3.5.1 Explaining the interview process
3.5.2 Addressing Confidentiality Concerns
3.5.3 Building Trust
3.6. A suggested structure for Engage and Explain
3.7. Putting it all together An example of Engage and Explain
3.8 Practical Exercises
Quiz - Module 3
Module 4: Free Narrative Account

4.1 The Importance of Free Narrative Accounts
4.2 Building a Collaborative Relationship
4.3.1 Introducing types of questions
4.3.2 Using Open-Ended Questioning
4.3.3 Using Probing or WH Questions
4.3.4 Minimizing Leading, Suggestive Questions and Yes-No questions
4.3.5 Questions that should never be used
4.3.6 How much should an auditor speak in interviews
4.4 Enhancing Recall and Memory
4.5 Dealing with Inconsistencies
4.6.1 Introduction to Power imbalances
4.6.2 Recommendations on Managing Power Dynamics
4.7 Managing Interviewee Resistance or Reluctance
4.8.1 A suggested structure for the A step
4.8.2 Dos and Don'ts in step A of the PEACE model
4.9 Additional Notes on Group interviews
4.10 Notes on interviewing children
4.11. Putting it all together
4.12 Practical Exercises
Quiz - Module 4
Module 5: Closing the Interview

5.1. Reviewing Key Information
5.2. Addressing Remaining Concerns
5.3. Next Steps and Follow-up
5.4. Wrapping up and Expressing Gratitude
Practical Exercises - Module 5
Quiz - Module 5
Module 6: Evaluation and Documentation

6.1. Assessing the Quality and Reliability of Information
6.2. Corroborating Interviewee's Statements
6.3. Documenting the Interview Findings
6.4. Recognizing and Addressing Interviewer Bias
6.5. Considerations for Cultural Sensitivity
6.6. Ensuring Confidentiality and Data Protection
6.7 Interviewing Vertically vs. Horizontally and using lists in Interviews
Practical Exercises - Module 6
Quiz - Module 6
Module 7: Ethical Considerations and Professional Conduct

7.1. Ethical Guidelines for Social Compliance Auditors
7.2 Cultural Sensitivity and Respectful Communication
7.3. Confidentiality and Informed Consent
7.4. Data Protection and Privacy
7.5. Dr. Shawn Christopher Shea's Approach to Ethical Communication
7.6. Addressing Power Imbalance and Vulnerability
7.7. Handling Ethical Dilemmas and Challenges
7.8. Professional Integrity & Continuous Improvement
Practical Exercises - Module 7
Quiz - Modul 7
Module 8: Practical Application and Case Studies

8.1. Scenario-Based Interviews
8.2. Case Study: Ensuring Cultural Sensitivity
8.3. Handling Difficult Interviews
8.4. Corroborating Evidence
8.5. Reflective Practice and Feedback
Module 9: Auditing a Topic Without Mentioning it

Module 9: How to audit a topic without mentioning the topic and terminologies
Module 10: Conclusion and Next Steps

10.1. Reviewing the PEACE model
10.2. Lessons from Dr. Shawn Christopher Shea
10.3. Conclusion and Next Steps.mp4

4.3.2 Using Open-Ended Questioning

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