Effective Interviewing In ESG Audits

€499

Effective Interviewing In ESG Audits

Course
95 Lessons

Gain mastery in audit interviewing with our detailed course designed to hone your skills through the P.E.A.C.E (Preparation and Planning, Engage and Explain, Account, Closure, Evaluation) model. This structured strategy ensures comprehensive and lawful interview techniques. Elevate your proficiency with methods drawn from psychiatric interviewing to better establish rapport, gather precise information, and pinpoint discrepancies.

This eCourse is designed to be completed in approximately 16 hours and consists of 10 modules. It features 4.8 hours of video content, which complements over 120 quiz questions designed to test understanding throughout the course. Additionally, learners can engage with 47 practical exercises to reinforce the material and apply the concepts in real-world scenarios.

Embark on this course and become adept at conducting insightful and effective audit interviews.

You can also check out our blogs for valuable insights on how to improve your auditor performance: https://interviewingskillsforauditors.com/blog/

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This course provides valueable insights to improve your interviewing skills!

Module 1: Introduction to Effective Interviewing

This module provides the foundation for the entire course.

1.1 Overview of the Course

Preview

1.2 Interviewing in ESG Audits

Example of an informal interview

1.3 Importance of Effective Interviewing

1.4 Introduction to the PEACE Model

1.5 Introducing Techniques Inspired by Psychiatric Interviewing

1.6 Principles of Auditing

1.7 Dos and Donts in Communications During an Interview

1.8 Summary of Module 1

1.9 Practical Exercises for Module 1

Quiz Module 1

Module 2: Preparation and Planning

Making a module available after you have completed the previous modules makes sure you learn each module thoroughly before moving on to the next one. Please do the exercises too!

Introduction to Module 2

2.1.1 Gathering Relevant Information

2.1.2 Understanding the audit scope

2.1.3 Identifying Potential Interviewees

2.1.4 Working with an Interpreter

2.2.1 Define Interview Objectives

2.2.2 Prioritize Topics

2.3. Ethical Considerations in Preparation Step

2.4 Choosing the location for the interview

2.5. Taking notes in audit interviews

2.6 Other Practical Arrangements

2.7 Preparing and Planning for group interviews

2.8 Summary and Conclusion

2.9 Practical Exercises

Quizz - Module 2

Module 3: Engaging and Establishing Rapport

Making a module available after you have completed the previous modules makes sure you learn each module thoroughly before moving on to the next one. Please do the exercises too!

3.1. Importance of Building Rapport

3.2.1 Importance of Active Listening and Empathy

3.2.2. OARS technique

3.3.1 Strategies for creating a supportive environment

3.3.2 Using nonverbal communication

3.3.3 Two selected techniques

3.4.1. Recognizing Cultural Differences

3.4.2 Techniques for adapting in a new culture

3.5.1 Explaining the interview process

3.5.2 Addressing Confidentiality Concerns

3.5.3 Building Trust

3.6. A suggested structure for Engage and Explain

3.7. Putting it all together An example of Engage and Explain

3.8 Practical Exercises

Quiz - Module 3

Module 4: Free Narrative Account

Making a module available after you have completed the previous modules makes sure you learn each module thoroughly before moving on to the next one. Please do the exercises too!

4.1 The Importance of Free Narrative Accounts

4.2 Building a Collaborative Relationship

4.3.1 Introducing types of questions

4.3.2 Using Open-Ended Questioning

4.3.3 Using Probing or WH Questions

4.3.4 Minimizing Leading, Suggestive Questions and Yes-No questions

4.3.5 Questions that should never be used

4.3.6 How much should an auditor speak in interviews

4.4 Enhancing Recall and Memory

4.5 Dealing with Inconsistencies

4.6.1 Introduction to Power imbalances

4.6.2 Recommendations on Managing Power Dynamics

4.7 Managing Interviewee Resistance or Reluctance

4.8.1 A suggested structure for the A step

4.8.2 Dos and Don'ts in step A of the PEACE model

4.9 Additional Notes on Group interviews

4.10 Notes on interviewing children

4.11. Putting it all together

4.12 Practical Exercises

Quiz - Module 4

Module 5: Closing the Interview

Making a module available after you have completed the previous modules makes sure you learn each module thoroughly before moving on to the next one. Please do the exercises too!

5.1. Reviewing Key Information

5.2. Addressing Remaining Concerns

5.3. Next Steps and Follow-up

5.4. Wrapping up and Expressing Gratitude

Practical Exercises - Module 5

Quiz - Module 5

Module 6: Evaluation and Documentation

Making a module available after you have completed the previous modules makes sure you learn each module thoroughly before moving on to the next one. Please do the exercises too!

6.1. Assessing the Quality and Reliability of Information

6.2. Corroborating Interviewee's Statements

6.3. Documenting the Interview Findings

6.4. Recognizing and Addressing Interviewer Bias

6.5. Considerations for Cultural Sensitivity

6.6. Ensuring Confidentiality and Data Protection

6.7 Interviewing Vertically vs. Horizontally and using lists in Interviews

Practical Exercises - Module 6

Quiz - Module 6

Module 7: Ethical Considerations and Professional Conduct

7.1. Ethical Guidelines for Social Compliance Auditors

7.2 Cultural Sensitivity and Respectful Communication

7.3. Confidentiality and Informed Consent

7.4. Data Protection and Privacy

7.5. Dr. Shawn Christopher Shea's Approach to Ethical Communication

7.6. Addressing Power Imbalance and Vulnerability

7.7. Handling Ethical Dilemmas and Challenges

7.8. Professional Integrity & Continuous Improvement

Practical Exercises - Module 7

Quiz - Modul 7

Module 8: Practical Application and Case Studies

8.1. Scenario-Based Interviews

8.2. Case Study: Ensuring Cultural Sensitivity

8.3. Handling Difficult Interviews

8.4. Corroborating Evidence

8.5. Reflective Practice and Feedback

Module 9: Auditing a Topic Without Mentioning it

Module 9: How to audit a topic without mentioning the topic and terminologies

Module 10: Conclusion and Next Steps

10.1. Reviewing the PEACE model

10.2. Lessons from Dr. Shawn Christopher Shea

10.3. Conclusion and Next Steps.mp4